Grand Hotel Palace

The room was spacious and clean. Bathroom was also spacious. That's the only positive aspect. The hotel is far away from the town centre, the area around is bleak, desolate and quite rundown. The nearest grocery shop - minimarket is Sisa, 1.5 km (20 minutes walk) that you have to negotiate walking along the side a busy road by the port, without the shadow of a footpath, putting your life at risk every step you take. The ugliness of the road behind the hotel is something worth mentioning. Check-in experience was by far definitely not one of a 5* hotel, extremely quick and quite dismissive. I'd like to mention that there is not even a free bottle of water left as courtesy in the room, nothing at all. Towels to sit by the pool come at an extra cost. Breakfast wasn't at the level of a 5* hotel. It's more a 3* hotel in what used to be a 4* hotel (for its size, front garden and imposing large entrance gate). Certainly it used to be a grand palace, I hope that my review will help changing something, because there is potential, but changes have to be made!

The new five-star Grand Hotel Palace is the ideal place for a vacation in a refined and luxurious Italian-Sicilian spirit. The hotel is in baroque and renaissance luxury of decadence style. The staff at the hotel are professional and simply dedicated to their guests from all over the world, from Denmark to the United States of America. The most delicious Italian wines and the best Marsali espresso coffee are served here. Breakfast at the hotel is buffet style. From Italian savory to the most delicious sweet specialties. Bartender Giovanni Lo Cascio is professional and diligent, he was at our service every second. The outdoor swimming pool in particular adorns the oasis of the old Palace Hotel. The water is warm and clean. At the pool there is a beautiful garden for aperitif services and a restaurant (food and meals). Be sure to try Gambere and a sandwich with tuna, salad and a special tomato. A white wine that smells like fresh lemon perfume, it's great. The service inside the hotel goes to the signature for the room. So everything is made easy for you. You don't have to carry personal documents and money, or bank cards and wonder if you'll ever lose them. Room are amazing and luxury. We will come back to this wonderful hotel again. Marsala is a historical place that you will enjoy to the maximum. You can visit the Marakaibo beach with an agreement at the hotel reception, which will organize a transfer for you within 15 minutes from and to the hotel with a 30% discount on sunbeds and umbrellas. All the best. Highly recommended. With respect, Alen Albinovic Denmark 20.06.2023.